Placing Orders (Procure)

Placing a new Order via Procure

Step 1: Under ‘Procure’, click ‘Products’

Step 2: Search the products you want to purchase

Step 3: Click on the products and click ‘+’ to add to cart

Step 4: View products added to cart

Step 5: Check the order details in the cart

Step 6: Order sent for approval

Step 7: Approved orders – Order confirmation emailed

Orders and Delivery Inquiries

Repeat Your Orders

Step 1: Under ‘Procure’, click ‘My Orders’

Step 2: Search & select the order you want to repeat

Step 3: Click ‘Repeat Order’ to add all products of this order into cart

Step 4: Click ‘OK’ to confirm

Step 5: Check the order details in the cart

Troubleshooting : Unable to Access ADAM Procure

Step 1: Click ‘OK’ on the pop up ‘Action Required’ dialog box

Step 2: Click on the ‘Delivery Ref.’ or ‘View’ to go to order details

Checkout Controls

Orders Status

Step 1: Under ‘Procure’, click ‘My Orders’

Step 2: Checking order status under ‘Status’ column

Cancel Pending Approval Order

Step 1: Under ‘Procure’, click ‘My Orders’

Step 2: Select any ‘Pending Approval’ order you want to cancel

Step 3: Click ‘Cancel Order’

Step 4: Click ‘OK’ to confirm order cancellation

Delivery Lead Time Range

Step 1: Under ‘Procure’, click ‘My Orders’

Step 2: Search & select the order you want to check for delivery lead time

Step 3: Refer to the delivery date range

Orders With Action Required (GR)

Step 1: Under ‘Procure’, click ‘My Orders’

Step 2: Search for orders pending GR action

Order Amendment

Step 1: At the My Orders or Company Orders page, Search & select the order you want to amend

Step 2: Search & select which delivery to amend

Cancel Order

Step 1: Click ‘Cancel Order’

Step 2: Click ‘Confirm’ to proceed with order cancellation

Reduce Ordered Quantity

Step 1: Click ‘Amend Order’

Step 2: Click ‘save’ and ‘Confirm’ to complete the amendment

Step 3: Click ‘-’ or input the new ordered quantity

Cancel Selected Items

Step 1: Click ‘Amend Order’

Step 2: Click ‘-’ or input ‘0’ as the new ordered quantity to cancel

Step 3: Click ‘save’ and ‘Confirm’ to complete the cancellation

Placing a new Order via Procure

Step 1: Under ‘Procure’, click ‘Products’

Fill up the Form to identify your personal & company details.

Step 2: Search the products you want to purchase

You may search by input product name in the search bar, filter products by supplier and procure catalogue or sort product name by alphabetical order.

Note: If you are unable to find a product, please try different words individually. If you still cannot find it, it may not have been made available to you. Please contact your company Admin

Step 3: Click on the products and click ‘+’ to add to cart

Click ‘+’ to add the quantity you want to purchase

Note: If you see N/A on product price or icon next to the price, please contact your company Admin.

Step 4: View products added to cart

Click ‘cart’ icon to view products that have been added to your cart

Step 5: Check the order details in the cart

Check your products and order details. Click ‘Request for Approval’ to send your order onwards for approval

Note: If you are unable to proceed during the checkout process (button is disabled with a message), please refer to the Checkout Controls section

Step 6: Order sent for approval

You will receive a system generated email that order has been successfully sent for approval

Note: This order has not been placed with the vendor yet. It will only be done upon full approvals. See next Step.

Step 7: Approved orders – Order confirmation emailed to vendor & mailing group

Orders and Delivery Inquiries

Please reach out directly to the vendor or your company procurement team (depending on your organisation instruction) for any inquiries in regards to orders and delivery.

Supplycart LIVECHAT is purely for platform technical assistance.

Repeat Your Orders

Step 1: Under ‘Procure’, click ‘My Orders’

Step 2: Search & select the order you want to repeat

Click on the ‘Order No’ or ‘View’ to go to order details

Step 3: Click ‘Repeat Order’ to add all products of this order into cart

Note: This action will replace your checkout cart with products under this order

Step 4: Click ‘OK’ to confirm

Note: New order will automatically update with latest contract pricing.

Step 5: Check the order details in the cart

Check your products and order details. Click ‘Request for Approval’ to send your order onwards for approval.

Note: If you are unable to proceed during the checkout process (button is disabled with a message), please refer to the Checkout Controls section

Troubleshooting : Unable to Access ADAM Procure

You organisation has configured such that you are required to GR your previous order before able to place a new order, if you receive the ‘Action Required’ message about Order Pending Goods Received (GR),

Step 1: Click ‘OK’ on the pop up ‘Action Required’ dialog box

You will be directed to list of orders pending for GR

Step 2: Click on the ‘Delivery Ref.’ or ‘View’ to go to order details

Please refer to the ‘Goods Received and Issues Reporting’ section below on how to perform GR

Checkout Controls

Checkout Controls : Stock On Hand

You are required to input the “Stock On Hand” if you receive this message during checkout

Step 1: Input the “Stock On Hand” quantity

Scroll through your checkout cart and identify any blank field for “Stock On Hand”

Note : If it is out of stock, please fill in ‘0’. Leaving it blank will not be valid.

Checkout Controls : Minimum Order Delivery (MOV)

You are required to submit order above vendors’ MOV if you receive this message during checkout

Step 1: Check respective vendors’ MOV

Scroll through your checkout cart and mouse over to the “🛈“ icon. ‘Delivery Charges’ will appear if  your order is below MOV.

Step 2: Increase order quantity

You are then required to add quantity to pass vendors’ MOV. ‘Free Delivery’ will appear if your order is above MOV. Thereafter, you would be able to submit your order for approval

Checkout Controls : Budgets

If you do not have enough allocated budget, you will not be able to proceed.

Please contact your company admin if you receive this message during checkout

Orders Status

You may check on your order status by :

Step 1: Under ‘Procure’, click ‘My Orders’

Step 2: Checking order status under ‘Status’ column

You may search orders by input order number in the search bar

Order Status Definition
Pending Approval Order has been sent for approval(s) and is awaiting for full approvals
Cancelled Orders was cancelled by you before it was fully approved
OR
Orders has been cancelled by you (during GR)
Rejected Order has been rejected by your approver(s)
Ready For Shipment Order fully approved and order confirmation emailed to vendor(s) for them to prepare for delivery. This is before the Min Delivery Date
Delivering Vendor(s) should be delivering your orders based on pre-agreed delivery lead time range (Between Min & Max)
Complete Orders has been GR by you in acknowledging all products received without issues

Cancel Pending Approval Order

Note : Any approved orders cannot be cancelled anymore. Instead, you are required to perform GR and proceed with cancelling orders. Please refer to the section below ‘Goods Received and Issues Reporting’ for GR

Step 1: Under ‘Procure’, click ‘My Orders’

Step 2: Select any ‘Pending Approval’ order you want to cancel

Click on the ‘Order No’ or ‘View’ to go to order details

Step 3: Click ‘Cancel Order’

Step 4: Click ‘OK’ to confirm order cancellation

Delivery Lead Time Range

All vendors have been set up by your Administrators to have a pre-agreed a delivery lead time range (min & max days), and the expected delivery date range can be seen with the following steps :

Step 1: Under ‘Procure’, click ‘My Orders’

Step 2: Search & select the order you want to check for delivery lead time

Click on the ‘Order No’ or ‘View’ to go to order details

Step 3: Refer to the delivery date range

You may refer to the ‘Delivery Status’ section on the right or alternatively, refer to the date underneath your order number.

Orders With Action Required (GR)

If activated by your organisation, you may be required to perform GR on orders. View all orders pending your GR action by following steps :

Step 1: Under ‘Procure’, click ‘My Orders’

Step 2: Search for orders pending GR action

Any orders with warning icon next to order no. is required for your action to perform the GR to either report the issue or acknowledge the order received.

Order Amendment

For situations where the Vendor is unable to fulfil the order as per the order confirmation, the order details can be amended on ADAM. Users and Administrators can amend the order by either Cancelling the entire order or Reducing the order quantity.  Follow the steps below to identify the order for amendment.

Note : Orders can’t be amended after GR has been performed

Step 1: At the My Orders or Company Orders page, Search & select the order you want to amend

Click on the ‘Order No’ or ‘View’ to go to order details

Step 2: Search & select which delivery to amend

This is applicable when your 1 order has multiple deliveries based on multiple vendors.

Note: You are only able to amend orders that have not yet had GR performed.

Cancel Order

Step 3: Click ‘Cancel Order’

Step 4: Click ‘Confirm’ to proceed with order cancellation

An email will be sent to the vendor to notify of the cancellation.

Note : Cancellation cannot be undone. You have to submit a new order for approval to proceed with the order.

Reduce Ordered Quantity

Step 3: Click ‘Amend Order’

Step 4: Click ‘-’ or input the new ordered quantity

Item(s) with amended quantity will be highlighted in orange colour.

Note : New quantity can’t be more than the approved ordered quantity. Please cancel the order and submit a new order for approval to proceed with a higher new quantity.

Step 5: Click ‘save’ and ‘Confirm’ to complete the amendment

An email with the revised document attached will be sent to the vendor for their processing.

Cancel Selected Items

Step 3: Click ‘Amend Order’

Step 4: Click ‘-’ or input ‘0’ as the new ordered quantity to cancel

Cancelled items will be highlighted in red colour

Note : Cancellation cannot be undone. You have to submit a new order for approval to proceed with the order.

Step 5: Click ‘save’ and ‘Confirm’ to complete the cancellation

An email with the revised document attached will be sent to the vendor for their processing.